This page explains how Treated in China (this site) handles the information you give us through the consultation form on this site and through WhatsApp. Last updated: 3 November 2026.

1. Who is responsible for your information

Operating entity: To be confirmed. See section 8 for how to contact us.

2. What we collect

Consultation form: when you press Submit, we receive and store:

  • Your name
  • Your preferred contact method and contact details (WhatsApp, WeChat, email or phone)
  • Enquiry area and programme of interest
  • Your checklist summary, if you generated one (this may include what you want to arrange, the main area, which records you have, the country / city you are in, your visa situation and any extra notes)
  • Your message
  • The language of the form, the time you submitted it and the time you agreed to this policy
  • The IP address used to submit the form (to prevent repeated submissions and spam)

Pressing “Generate my summary” on its own sends and stores nothing.

WhatsApp: when you contact us on WhatsApp, we see your WhatsApp number, display name and the messages you send. WhatsApp is run by a third party and its own privacy policy applies.

Please do not send ID or passport numbers, payment details or complete medical records in your first message.

3. Why we use it

We use this information only to reply to your enquiry and, with your agreement, to coordinate the next steps. We do not use it for marketing unrelated to your enquiry.

4. Where it is stored

Form submissions are stored on our own website server and can be viewed only by this site’s administrators. Server location: To be confirmed.

5. Site analytics

This site uses a self-hosted instance of Umami analytics to record aggregate data such as page views, referring pages, browser and device type, and approximate country / region, so we can understand how the site is used. Umami does not use cookies and is not used to identify you personally.

6. How long we keep it

Enquiry records are kept for To be confirmed months after the enquiry ends and are then deleted. You can ask us to delete them sooner at any time (see section 8).

7. Who we share it with

We do not sell your personal information and do not give it to advertisers. We pass the necessary details to a hospital you choose only with your agreement, when the hospital needs to assess your case, or where the law requires it.

8. Access, correction and deletion

You can ask to see, correct or delete the information we hold about you. Contact us on WhatsApp at +86 136 8333 7521 or by email at To be confirmed. We will verify your identity and then act on your request.

9. Changes to this policy

If we update this policy, we will change this page and the date at the top.