Frequently asked questions
Where we can't answer yet, the answer says so — and why. We'll update this page as things are confirmed.
No. We are a medical coordination service — enquiries, document preparation, appointment coordination and travel logistics. Diagnosis, case acceptance, treatment plans and medical billing all rest with Lecheng's hospitals and doctors. We don't diagnose, and we don't recommend specific treatments.
We can't give a responsible total at this stage. For the same condition, costs vary widely by hospital, plan and number of sessions, and depend on the hospital's assessment and quote for your case. This site publishes no programme prices. Send us an outline of your case, and we'll help you confirm whether a hospital can accept it and how it would quote — before we talk money.
Such programmes are on the Lecheng register, but the specific programmes and hospitals are pending written confirmation from our partners, and until then this site does not name hospitals or products. We don’t publish prices on this site; course length and scheduling follow the hospital’s written arrangement, eligibility is decided by the hospital after reviewing your case, and we don’t promise outcomes. Submit an outline of your case, and we’ll arrange the hospital assessment before replying.
It depends on the plan. For stem-cell and similar programmes, course length and scheduling follow the hospital’s written arrangement; Hainan’s visa-free entry for 61 countries allows up to 30 days, so whether that is enough depends on the total duration the hospital confirms in writing. Short assessments and single visits usually fit. But if a plan involves several visits spaced weeks apart, the total could exceed 30 days, which visa-free entry doesn't cover — you'd need to arrange an S2 medical visa or a local stay permit in advance; nationals of countries not on the 61-country list need a visa. Only the treating hospital can issue the invitation letter. The order matters: confirm the plan's duration first, then the visa, then book travel.
The first conversation is free. Before formal coordination begins, we put the service scope and coordination fee in writing for your agreement — nothing starts until you agree, and the written terms apply from there. Our fee and the hospital's medical fees are two separate costs: medical fees are quoted and charged by the hospital, and we never collect them on its behalf. The detailed fee schedule will be published once finalised To be confirmed — to be announced
An outline is enough: what you'd like to arrange, your current diagnosis and the gist of your key test results. Do not send passport scans, payment details or complete original records at first contact. Once we've agreed the scope in writing, we'll send you a list of what's needed. The checklist tool on the consultation page helps you put it together in one go.
We only promise what we can keep: general enquiries are answered as promptly as we can, while complex questions involving medical records take longer — we check them internally and, where necessary, confirm with a hospital first. Please include your time zone and the times that suit you, and we'll reply on your schedule To be confirmed — response times to be finalised
This site is available in Chinese and English. Consultation and in-hospital language support for Arabic, Russian and other languages must be confirmed item by item before we can promise it To be confirmed — please tell us which language you need when you enquire.
This page was last updated on 3 November 2026. Policy and programme information is subject to the latest official and hospital releases.